Because our products are digital and delivered electronically, refunds work differently from physical goods. This policy explains when a refund is available.
Cancellation before delivery
You can cancel an order any time before we deliver it by contacting us with your order ID. Paid orders cancelled before delivery receive a full refund.
Eligible refunds
- We are unable to deliver the product you ordered.
- The product does not work and we cannot fix or replace it within the warranty period.
- You were charged more than once for the same order (duplicate payment).
Not eligible
- Change of mind after the product has been delivered and activated.
- Issues caused by sharing credentials, breaking the provider's terms, or changing account settings we asked you not to change.
- Requests made after the warranty period ends.
Partial refunds
If a subscription stops working partway through its duration and cannot be restored, we may offer a proportional refund for the unused period.
How refunds are paid
Approved refunds are returned to your original payment method through Razorpay. Refunds are usually initiated within 2–3 business days of approval; your bank may take 5–7 business days to credit the amount.
Contact
Digi Klix, Malappuram, Kerala, India – 673642. Email: digiklixofficial@gmail.com. Phone / WhatsApp: +91 81297 00785.